Refund policy

Return & Refund Policy

At Arfa Jewellery, we inspect every item before it reaches you. If something isn’t right, here’s how returns work.

When We Accept Returns

• You received the wrong item.
• The item arrived damaged or defective.
• The item is incomplete (e.g., missing parts of a set).

We do not accept returns for change of mind, design dislike, or slight color differences due to screen or lighting.

How to Return

• Contact us on WhatsApp within 2 days of receiving your order.
• Share your order number and an unboxing video or photos showing the issue.
• The item must be unused and in its original packaging.

Size or Other Issues (Pakistan)
If you need a change because of size or any other issue, please contact us on WhatsApp. We’ll let you know what we can do.

International Orders
International customers must message us on WhatsApp before sending anything back. Return shipping costs will be confirmed on WhatsApp.

Refunds

• Approved refunds are sent by bank transfer, JazzCash, or EasyPaisa within 5-7 business days after we receive the item. This applies to both COD and bank deposit orders.
• Refunds cover the product cost. International shipping charges are refunded only if the issue was our error.
• No refunds are issued without proof and the returned item.

Non-Returnable Items

• Customized or made-to-order pieces
  
• Clearance items
• Gift cards or vouchers

Notes

• We may decline returns that don’t meet these conditions.
• We are not responsible for returns lost in transit, so please use a trackable courier.

Need Help?
WhatsApp: +92 300 9634564