Refund policy

Return & Refund Policy

At Arfa Jewellery, customer satisfaction is our top priority. We take great care in crafting and inspecting every item before it reaches you. However, if for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

We accept returns only in the following cases:

  • You received the wrong item.

  • The item was damaged or defective upon delivery.

  • The item you received is incomplete (e.g., missing parts of a set).

Unfortunately, we do not accept returns for reasons such as:

  • Change of mind

  • Dislike of design after receiving

  • Slight color differences due to screen resolution or lighting

  • Size issues (unless you received the wrong size)

Return Conditions

To be eligible for a return:

  • You must request a return within 2 days of receiving your order.

  • The item must be unused, unworn, and in its original packaging, with all tags and protective materials intact.

  • You must provide proof of purchase (order number and invoice).

  • You must share unboxing video or images showing the issue (damaged/wrong/incomplete item).

Refunds

Since all orders are Cash on Delivery (COD), refunds are processed as follows:

  • If the return is approved, you will receive your refund via bank transfer or JazzCash/EasyPaisa within 5-7 business days after we receive the returned item.

  • Refunds will only cover the product cost. Any shipping charges (if applied) are non-refundable unless the return is due to our error (damaged/wrong/incomplete item).

  • No refunds will be issued without proper proof (images/videos) and item return.

Exchange Policy

At this time, we do not offer direct product exchanges. If you wish to order a different item, please initiate a return (if eligible) and place a new order separately.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Customized or made-to-order pieces

  • Items bought on clearance/sale

  • Earrings (for hygiene reasons)

  • Gift cards or promotional vouchers

Important Notes

  • Arfa Jewellery reserves the right to deny returns that do not meet our return conditions.

  • We are not responsible for returns lost in transit, so please ensure you use a trackable courier service if you're sending the product back yourself.

Need Help?

If you have any questions about returns or refunds, don’t hesitate to reach out:

📞 03009634564

We’re here to assist you Monday–Saturday, 11:00 AM to 6:00 PM.

Thank you for shopping with Arfa Jewellery – we value your trust and look forward to serving you again!